Past event

AI ❤️ CX Atlanta

Tuesday, October 6, 2026

4:30 PM to 6:30 PM

Four Atlanta CX leaders talked about how their teams use AI and what they've learned so far.

Thematic, JourneyTrack, Alterian and The Institute for Journey Management hosted the evening.

What to expect

The evening had two parts.

AI in CX, UX, research and insights

A short panel of CX practitioners opened the evening with a discussion of how they use AI in their work.

Networking

Guests met Atlanta CX leaders from financial services, healthcare, travel and hospitality, D2C and technology.

Meet the panel

The panel had four Atlanta CX leaders, each at a different stage with AI.

Panelist

Paul Stonick

Paul Stonick, VP of Customer Experience at Big Green Egg, has spent 30 years in creative and commercial roles, including helping drive The Home Depot's "phy-gital" experience, and now leads AI adoption and governance on Big Green Egg's AI Guild.

Panelist

Rachel Granade

Rachel Granade, Director of Customer Experience at Gas South, has built the company's journey, communications and operations analytics teams over more than nine years there.

Panelist

Eunice Nuyles

Eunice Nuyles, Senior Director of the CX Office at LexisNexis Risk Solutions, built her career running global customer support and operations before taking on the company's CX practice.

Panelist

David Hentz

David Hentz, CCXP, leads the global Customer Experience Office for a $400M business unit at NCR Atleos, where his CX program was rated world-class by Bain & Company four years running.

Moderator

Claudia Panfil

Claudia Panfil, CMO of JourneyTrack, moderated. She asked the panel which AI projects had worked, which hadn't, and which tasks they still keep with people.

Panel recap