Past and Upcoming IRL Events
AI ❤️ CX Chicago
AI ❤️ CX: Less hype. More signal.
AI is rewriting the rules of CX. Be the leader who knows how to put it to work.
Join us for a high-energy evening of real-world stories from AI innovators in Customer Experience.
What to Expect
AI ❤️ CX is a curated event series elevating CX with the learning opportunities and connections brought to you by Thematic, JourneyTrack, Alterian, and The Institute for Journey Management. Join us for...
AI Strategies for CX, UX, and Research and Insights: How are progressive leaders making AI work for them? A short panel of CX practitioners kicks off a discussion of how CX can evolve in an AI world.
Network Strengthening: Connect and share knowledge with Chicago's CX leaders in financial services, healthcare, travel & hospitality, D2C, and technology.
Jeannie Walters book signing: Chat with CX expert and author, Jeannie Walters, and pick up a copy of her celebrated book Experience is Everything. Bonus, the first ten people who show up receive a free signed book!
You'll fit right in if you're...
Running CX, research and insights, or Voice of Customer programs
Maturing your org beyond NPS dashboards
Bridging the gap between customer data and business decisions
Wrestling with fragmented feedback systems or stakeholder alignment
You’ll come away with...
Practical AI learnings and tactics
Conversations with people facing the same challenges
Stronger community: an opt in for a post-event 1:1 coffee match
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Past Event: AI ❤️ CX Denver
AI is rewriting the rules of CX. Be the leader who knows how to put it to work. Join us for a high-energy evening of real-world stories from AI innovators in Customer Experience.
This Series is Hosted By
AI-powered journey management and intelligence: JourneyTrack turns journey insights into prioritized improvements and measurable business outcomes with AI-powered journey management. It connects journey insights, operational data, AI intelligence, and teams in one platform so organizations can focus on the improvements that matter most.
Independent, non-profit industry association dedicated to standardizing and advancing customer journey management: The Institute for Journey Management connects business leaders, practitioners, and technology providers to establish frameworks, share validated case studies, and drive measurable revenue growth through cross-departmental alignment.
Customer intelligence and Activation: Thematic unifies and analyzes feedback across calls, surveys, chat, and reviews to identify what matters and why, giving every team clear priorities, signals, and actions to improve experience and retention, from a single trusted view of the customer.
AI-powered journey intelligence across markets: Alterian helps organizations understand how customers move across the entire market—not just within a single brand’s touchpoints. Our platform, Journey Insight, reveals real customer journeys, competitive behavior, and emerging channels so teams can make more informed marketing and CX decisions.
