Past and upcoming IRL events
Evening panels in U.S. cities. CX leaders walk through where AI shows up in their work today and which decisions they still keep with people.
Past events
Tuesday, October 6, 2026
4:30 PM to 6:30 PM
AI ❤️ CX Atlanta
Four Atlanta CX leaders from Big Green Egg, Gas South, LexisNexis Risk Solutions and NCR Atleos talked about how their teams use AI.
Panel recap: AI Is Moving Fast. CX Still Needs Judgment: Lessons from AI ❤️ CX Atlanta on the JourneyTrack blog
Thursday, September 10, 2026
4:30 PM to 6:30 PM
AI ❤️ CX Charlotte
CX leaders from the Charlotte Regional Visitors Authority and Teladoc Health, with podcast host Zack Hamilton.
Panel recap: AI Isn’t the Hard Part: Lessons from AI ❤️ CX Charlotte on the JourneyTrack blog
Wednesday, July 15, 2026
4:30 PM to 5:30 PM
AI ❤️ CX Chicago
CX leaders from ResMed, Corteva Agriscience and Publicis Digital Experience, plus a book signing with Jeannie Walters.
Panel recap: Less Hype, More Signal: What CX Leaders Are Learning About AI on the JourneyTrack blog
This series is hosted by
CX innovation companies partner to run the AI ❤️ CX event series. In 2026, JourneyTrack, The Institute for Journey Management, Alterian, and Thematic came together to host these events with special local partnering from TAG CX Society in Atlanta.
JourneyTrack
Journey management software that helps teams decide which customer journey fixes to make first.
The Institute for Journey Management
An independent non-profit association for customer journey management.
Alterian
Software that shows how customers move between brands and channels across a market.
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