The AI ❤️ CX community elevates the field of CX,
bringing you opportunities for learning and networking
Follow our community on LinkedIn and come to in person events!
Who is AI ❤️ CX for?
You'll fit right in if you run CX, research and insights, or Voice of Customer programs. Maybe you're trying to get past NPS dashboards, turn customer data into business decisions, or deal with scattered feedback and stakeholders who don't agree.
Four cities so far
The AI ❤️ CX event series brings together CX practitioners for a networking happy hour and live panel discussion with local CX leaders. We've been to four cities so far, Denver, Chicago, Charlotte, and Atlanta, all in 2026! In 2027 we will be continuing the momentum with event dates and cities posted soon!
Get event invitesDenver
April 9, 2026
Live demos from Alterian, Thematic, and JourneyTrack kicked off the AI ❤️ CX event series.
Read the recap: DenverChicago
July 15, 2026
A panel of insight and strategy leaders, plus a book signing with Jeannie Walters.
Read the recap: ChicagoCharlotte
September 10, 2026
Leaders from Teladoc Health and the Charlotte Regional Visitors Authority, with podcast host Zack Hamilton.
Read the recap: CharlotteAtlanta
October 6, 2026
CX leaders from Big Green Egg, Gas South, LexisNexis Risk Solutions and NCR Atleos.
Read the recap: Atlanta
Hear it from people who run the programs
Event panelists have come from Big Green Egg, Gas South, ResMed, Teladoc Health and more. Each team is at a different stage with AI.
Where is AI showing up in your CX work, and what are you still figuring out?
Our Chicago panel ended by putting that question to the room. Attendees have also sent us questions like how AI governance should cover the call center, where synthetic users fit next to traditional research, and what more AI means for people just entering the workforce.
Panelist
Paul Stonick
VP of Customer Experience
Big Green Egg
Panelist
Rachel Granade
Director of Customer Experience
Gas South
Panelist
Eunice Nuyles
Senior Director of the CX Office
LexisNexis Risk Solutions
Panelist
David Hentz, CCXP
Customer Experience Office lead
NCR Atleos
Moderator
Claudia Panfil
CMO
JourneyTrack
Who runs the event series?
CX innovation companies partner to run the AI ❤️ CX event series. In 2026, JourneyTrack, The Institute for Journey Management, Alterian, and Thematic came together to host these events with special local partnering from TAG CX Society in Atlanta.
JourneyTrack
Journey management software that helps teams decide which customer journey fixes to make first.
The Institute for Journey Management
An independent non-profit association for customer journey management.
Alterian
Software that shows how customers move between brands and channels across a market.
Want to partner or host a city?
Interested in partnering, or curious about upcoming events? Send us a note and we'll be in touch.
Prefer email? events@ailovescx.com