The panel
CX leaders from healthcare, agriculture and consulting on how AI is changing the way their teams work.
Panelist
Dilyana Pavlova
Dilyana Pavlova, Director of Experience Insights at ResMed, leads the team turning customer feedback into insight.
Panelist
Stephanie Linville
Stephanie Linville, CCXP, Customer Experience Strategy Lead at Corteva Agriscience, leads CX strategy for teams around the world.
Panelist
Amy Ravit Korin
Amy Ravit Korin, SVP of Strategy & Consulting for the ConnectedCRM team at Publicis Digital Experience, has spent more than a decade helping brands such as Google, Unilever and global pharma companies connect their customer data and CRM.
Moderator
Melissa Canavan
Melissa Canavan, Director of Marketing at Thematic, moderated. Her questions included whether AI makes CX teams more focused on producing insights or on enabling decisions, how AI changes the work for CX leaders who are new to the role, and where humans are still most important.
Jeannie Walters book signing
CX author Jeannie Walters signed copies of her book Experience Is Everything. The first ten attendees got a free copy.
Panel recap
Less Hype, More Signal: What CX Leaders Are Learning About AI
Claudia Panfil, JourneyTrack blog, July 20, 2026
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