AI ❤️ CX Denver
Thursday, April 9, 2026
4:30 PM to 6:30 PM
Town Hall Collaborative, 525 Santa Fe Drive, Denver, CO Map
The talks
Sandwiched in between networking, the AI ❤️ CX Event Partners gave short talks about how CX teams use products with AI feature.
Speaker
Bob Hale
Bob Hale, CEO of Alterian, showed how Alterian's Journey Insight platform tracks how customers move between brands and channels across a market, including what they do with competitors.
Speaker
Gary Batroff
Gary Batroff, CCXP, of Thematic, demoed Thematic's new Lenses. They put feedback from surveys, reviews, calls and chats in one view and filter it so each team sees the issues it can act on.
Speaker
Bob McGinn
Bob McGinn, CCXP, of JourneyTrack, showed how JourneyTrack's decision intelligence platform helps teams decide which journey moments to fix first and check that the fixes work before rolling them out more widely.
Moderator
Molly Pailet
Molly Pailet, Events and Community Manager at Thematic, moderated.
After the talks, guests stayed to meet people from Denver's CX, VoC and insights community.
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